returns

RETURNS AND EXCHANGES

Please choose carefully as we do not offer any refunds of purchases made unless the product is faulty. We check all the work before posting it to you. Should you receive a work and are not 100% happy with it, please contact us and we will do our best to resolve the issue.

We will happily offer an exchange or credit note for items that are returned complete and unused in the original packaging (to ensure protection while in transit). Items must be returned to us within 14 days of invoice and must include the original sales receipt.

If you make an error during the ordering process, please contact us immediately and we will resolve the issue and gladly exchange the item ordered, with the item you intended to purchase.

To return or exchange your piece, please email or phone to advise us via our Contact us page. We will email you back with all the relevant information. Customers will be required to pay for return postage.

Please ensure that you keep your postal receipt until we have confirmed that we have received the returned parcel.