FAQ

ORDERS

Pre-orders – At times certain items are unavailable due to high demand. In these cases we flag these products on the website as “Pre-order only.” If you order a pre-order only item, we will take a non-refundable 10% deposit to secure your position in the queue. All pre-orders are fulfilled in date order only.

No-stock Items – At certain times we may run out of stock of an item temporarily, and these will be marked “NO STOCK” on the website. You can still place an order for an out-of-stock item and this will be handled in the same way as a pre-order (see above). Most backordered items will ship within 1-2 weeks.

SHIPPING

We offer free shipping via StarTrack for all orders over $500, shipped within Australia. We do not ship overseas or to PO Box addresses.

PAYMENTS

When you place an order on www.leica-store.com.au, your credit card is pre-authorised for the total amount of the order. This pre-authorisation will be cleared with 5-7 business days if your order is not ready to ship immediately. Your credit card will be charged when your order is shipped.

We accept Visa, Mastercard, American Express online, and Electronic Funds Transfer, cash, and bank cheques in-store.

RETURNS POLICY

We accept returns within 14 days of purchase (or delivery date if an item is shipped) for a full refund, where the item is faulty.

SERVICE & REPAIRS

Should your product require service or repair, please bring it into our store, or send it to Camera Clinic, 56 Easey Street, Collingwood, VIC 3066. Ph: 03 9419 5247.

IN-STORE PURCHASES

We invite you to visit our store at the iconic Queen Victoria Building, located at 455 George Street, Sydney. We are located on Level 2 and have a full range of demo inventory available for walk-in customers.

LEICA STORE SYDNEY HOURS

Monday 10am – 6pm
Tuesday 10am – 6pm
Wednesday 10am – 6pm
Thursday 10am – 9pm
Friday 10am – 6pm
Saturday 10am – 6pm
Sunday 11am – 5pm

CONTACT US

If you have any questions or concerns, please contact us using the details below.

Leica Store Sydney Ph: 02 9264 7098 Email: store.sydney@leica-camera.com

Leica Camera Australia Ph: 03 9248 4444 Email: info.lcau@leica-camera.com

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